Frequently Asked Questions:
Arrival and Departure
- Check-in: from 3pm(please inform us if you arrive later then 3pm and let us know about your time of arrival)
- Check-out: 10am
Initial payment
Make an initial payment payment of 30%, which should be on our account the latest after 5 days. This is necessary as a confirmation of reservation
Bank details
Bank: Steiermärkische Sparkasse, please make the payment to Wildbach Chalet Turrach OG
IBAN: AT93 2081 5000 4334 3300
Venue: Graz
Bedlinen, towels
Bedlinen and one towel for each guest are available. If more towels are needed, please bring them with you.
Booking confirmation/Confirmation of reservation
The initial payment payment counts as confirmation of booking. If we do not receive the payment after 5 days the reservation will be cancelled.
Dogs
If you would like to bring your dog with you there is an additional charge of 35 Euros per dog and stay.
Parking
There are at least 6 parking spaces in front of the Chalet.
The Bill
There is also the possibility to pay the bill via online transaction.
The rest of the payment has to be on our account the latest 7 days before the day of your departure.
Bank: Steiermärkische Sparkasse, please make the payment to Wildbach Chalet Turrach OG
IBAN: AT93 2081 5000 4334 3300
Cancellation
It is free of charge if you cancel up to 3 months before your date of arrival. If you cancel 1 month or less up to 7 days before your date of arrival we will charge you 50%. If you cancel 7 days or less before your date of arrival we will have to charge you 100%! IMPORTANT! PLEASE TAKE NOTE IF THERE ARE NEW MEASUREMENTS FROM THE GOVERNMENT BECAUSE OF COVID 19 YOU WILL BE ABLE TO CANCEL YOUR RESERVATION WITHOUT ANY CHARGES! THERE WON’T BE ANY OPEN ACCOUNTS AND IF YOU WISH WE WILL RETURN YOUR PAYMENT TO YOUR ACCOUNT!